Hospitality Data Platform Engineering

Our Hospitality Data Platform Engineering service helps hotel groups build a centralized data infrastructure that connects every guest interaction across properties.

We create custom data lakes or warehouses, integrate legacy and modern PMS systems, and enable real-time access for marketing automation and operations — all within a GDPR-compliant framework. This allows hotel brands to turn fragmented data into a competitive advantage — powering personalized guest experiences and driving measurable business impact.

What We Offer

Data Platform Development.

We design and build centralized data lakes or warehouses to collect, store, and structure guest data from:

PMS
IBE
CRM, and other systems

PMS, CRM & IBE Integrations

We connect both modern and legacy systems — like Opera Cloud, Mews, Apaleo — ensuring continuous data flow across your hotel network.

Identity Resolution

Unify scattered guest data from different hotels and systems to create accurate, cross-property profiles that power targeted marketing and loyalty programs.

Merge duplicate guest profiles across PMS and IBE systems
Build a single customer view for brand-level personalization
Strengthen loyalty program performance through better data

Real-Time Data Access & Activation

Enable hotel teams and marketing platforms to access guest data instantly — for faster response times, personalized offers, and seamless guest experiences.

Real-time data delivery to CRM and marketing automation
Instant guest profile access across properties
Data pipelines ready for personalization and upselling

How It Works

Connecting every system - powering every guest interaction

We build the technical foundation that turns disconnected hotel systems into a unified data platform. Our solution connects PMS, CRM, IBE, loyalty programs, and more — enabling continuous data flow across properties. We create custom data lakes to collect and structure guest data, integrate both modern and legacy systems, and implement identity resolution to merge fragmented guest profiles.

Why It Matters

Unified guest data eliminates blind spots across hotels and systems
Real-time access enables personalized offers and direct booking growth
Higher marketing ROI through accurate targeting and guest segmentation
Empowers hotel staff with guest insights — without adding operational complexity

How We Deliver

Smart Data Connectors

Seamlessly ingest data from outdated PMSs, booking engines, and guest interaction systems—even without APIs.

Hospitality-Specific Identity Resolution

Resolve duplicate or inconsistent guest records across multiple hotels to enable true personalization.

Real-Time Data Access

Enable instant data delivery to CRM, marketing platforms, and AI personalization engines.

CDP Optionality

Deploy either a custom guest data warehouse or integrate with a CDP, depending on operational needs.

Key Outcomes

Unified guest profiles across properties and systems
GDPR-compliant data governance and architecture
Personalization-ready data pipelines
Increase in direct bookings and marketing ROI

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